![]() This will inform the sender that you no longer wish to receive their text messages. If they're from a sender you are familiar with, or from a shortcode (a shortcode is usually 5 digits long but can be up to 8), reply 'STOP' to the telephone number or short code shown in the text message. Wait at least five minutes before making the call – this ensures the line has cleared and you're not still speaking to the fraudster or an accomplice. Instead, hang up and call the phone number on your account statement, in the phone book, or on the company's or government department's website to check whether the call was genuine. If someone rings you asking for personal financial information, don't provide it. This will help you to check that they're calling from a credible place (for example, from your electricity supplier).īe aware that sometimes the caller may not give you the correct detail such as the correct "Caller ID" or "Calling Line Identity" (CLI). ![]() ![]() Avoid answering the phone by saying your telephone number and name as a greeting and avoid including these details on your answerphone or voicemail.īefore you start a conversation, make sure the caller gives you their details first. If you choose to explore options provided by these commercial companies it is advisable to make sure you understand exactly what services they are offering you and any applicable charges.īe careful about who you give your personal details to, including when you answer the phone, particularly if the caller asks you to carry out an action which might have financial consequences. TPS and Ofcom are not affiliated with any of these commercial organisations. Complaining about such firms can help the ICO take action.Īlthough there are some commercial companies that offer similar services for reducing nuisance calls (and may charge for this), the TPS is the only register that organisations are legally obliged to check against before making live telesales calls. Some firms do break the rules, although the Information Commissioner's Office (ICO) is working hard to stop this. Firms may still call you if you've previously given them permission to contact you by phone.To stop these calls, contact the firm in question (preferably in writing) and ask them not to call you for marketing purposes.įirms will also still be allowed to call you for genuine market research purposes, provided the call does not include any marketing or collect data for use in future marketing calls. However, registering with the TPS won't stop all unwanted calls. It is a legal requirement that telemarketers do not call a number registered to the TPS. Mobile phone users can add their number to the TPS register by texting ‘TPS’ and their email address to 85095.They will receive a text reply from the TPS confirming their mobile number has been successfully added to its database. It's free to register and takes up to 28 days to come into effect. You can register your phone number – either landline or mobile – on the TPS website or by phoning 03. The Telephone Preference Service (TPS) allows consumers to opt out of receiving any unsolicited telesales calls. Ofcom has no affiliation with Which? and the provision of this link should not be taken as an endorsement of its findings.īefore you decide on, activate or install these products, carefully read the instructions to make sure they won't block calls you want to receive. For more information on call blocking devices you may wish to look at advice from Which?. Some ask the caller to give their name before the call is put through to you. These can be used to block different types of call. These are devices which you can attach to your phone, or which may already be part of a phone. Information on some of these services and charges that may apply. Different providers have different charges and so you may wish to shop around for the best deal. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |